Please review this policy regularly as it may be updated from time to time. This policy was last updated 2 June 2021.
The personal information we collect and hold generally includes your contact details, identifying information, details of your cover and your insurance history. We may also collect and hold other information required to provide such services to you, including details of your previous insurances and sensitive information (such as bank account(s) and criminal records).
We may also monitor and record your communications (such as calls, webchats, emails and letters) with us for validation, quality assurance and training purposes.
We may collect personal information in a number of ways, including:
You authorise us to contact such third parties for the purposes of providing you with the services that you have requested.
We also automatically collect certain information when you visit our website, some of which may be capable of personally identifying you. Please see the "Cookies" section below for more details.
We collect and hold your personal information, and you consent to us collecting and holding such personal information, for the purposes of providing our services to you and related purposes. This may include:
Your personal information may be disclosed to or obtained from other parties such as:
The information you provide will be stored physically or electronically (including via cloud storage) by us or the other parties referred to in the Disclosure of personal information section above in New Zealand or elsewhere. We will also take reasonable steps to ensure that any personal information that we hold is stored securely.
Our website may contain links to other third party websites. We do not endorse or otherwise accept responsibility for the content or privacy practices of those websites or any products or services offered on them. We recommend that you check the privacy policies of these third party websites to find out how these third parties may collect and deal with your personal information.
You have the right to request access to, and correction of, the personal information we hold about you.
Phone: 09 3651821
Post: Private Bag 93201, Parnell 1151, Auckland