Privacy Policy

In this privacy policy, all references to we, us, our and Legacy are references to Legacy Life Limited and our related companies.

This privacy policy sets out how we collect, hold and use your personal information in accordance with the terms below and the Privacy Act 2020.

Please review this policy regularly as it may be updated from time to time. This policy was last updated 2 June 2021.

What personal information we collect

The personal information we collect and hold generally includes your contact details, identifying information, details of your cover and your insurance history. We may also collect and hold other information required to provide such services to you, including details of your previous insurances and sensitive information (such as bank account(s) and criminal records).

We may also monitor and record your communications (such as calls, webchats, emails and letters) with us for validation, quality assurance and training purposes.

How we collect your personal information

We may collect personal information in a number of ways, including:

  • directly from you via our website, telephone, in writing or email; and/or
  • indirectly from third parties, if necessary.

You authorise us to contact such third parties for the purposes of providing you with the services that you have requested.

We also automatically collect certain information when you visit our website, some of which may be capable of personally identifying you. Please see the "Cookies" section below for more details.

Our purposes for collecting, holding or using your personal information

We collect and hold your personal information, and you consent to us collecting and holding such personal information, for the purposes of providing our services to you and related purposes. This may include:

  • providing products and services and managing our business;
  • determining whether we can provide cover and on what terms;
  • keeping you up to date with details of your cover and the full range of services we offer;
  • informing you about any product changes;
  • improving our services and products and customer experience;
  • contacting you following the lapse or cancellation of your policy, or where a quote or application is not proceeded with;
  • training our employees, agents and representatives;
  • handling complaints and processing any claims you may make;
  • running marketing and advertising campaigns; and
  • conducting market and customer research and statistical analysis.

Where you provide us with personal information about any other person, you confirm that you have the authorisation of that person to give such information and to authorise the use, storage and disclosure of that information in accordance with this privacy policy.

Disclosure of your personal information

Your personal information may be disclosed to or obtained from other parties such as:

  • insurance companies and the insurance industry;
  • our suppliers and service providers;
  • our advisers, distributors and agents;
  • medical and health service providers;
  • parties who we have business arrangements with and our referral partners;
  • financiers;
  • loss adjusters and assessors;
  • investigators and recovery agents;
  • companies that are affiliated with us;
  • government and law enforcement agencies; and
  • any other parties as required by law, who have an interest in your insurance, or we consider appropriate to evaluate and administer any insurance and/or claims.

Storage and security of personal information

The information you provide will be stored physically or electronically (including via cloud storage) by us or the other parties referred to in the Disclosure of personal information section above in New Zealand or elsewhere. We will also take reasonable steps to ensure that any personal information that we hold is stored securely.

Links to third party sites

Our website may contain links to other third party websites. We do not endorse or otherwise accept responsibility for the content or privacy practices of those websites or any products or services offered on them. We recommend that you check the privacy policies of these third party websites to find out how these third parties may collect and deal with your personal information.

Contacting us and access to your personal information

You have the right to request access to, and correction of, the personal information we hold about you.

If you have any questions or concerns in relation to this privacy policy, would like to make a privacy information request, or you have a complaint about the privacy of your personal information, please contact our privacy officer at:

Phone: 09 3651821
Post: Private Bag 93201, Parnell 1151, Auckland